Contact Us

WE’RE ALWAYS HAPPY
TO HELP

Our team is here to help keep you on track. We’re available by email or phone, whichever is most convenient for you. Sales is happy to place an order, answer questions about ordering, shipping, customer service, and more. Product Support welcomes your technical questions about our models too. We’re available Monday through Friday so contact us today.

We pray you and your family continue to be well. God bless.
The ScaleTrains Crew

SALES SUPPORT

Here to assist you with account needs, placing orders/preorders, and other general questions. 

PHONE HOURS
Monday through Friday 10am to 6pm EST

PHONE NUMBER
U.S. 844-9TRAINS; (844-987-2467) Ext. 1
International: (423) 299-3689
Fax: (844) 388-0779

EMAIL

PRODUCT SUPPORT

Here to assist you with technical product questions, warranty information, or replacement parts needs.

PHONE HOURS
Monday through Friday 10am to 5pm EST

PHONE NUMBER
U.S. 844-9TRAINS; (844-987-2467) Ext. 2
International: (423) 299-3689
Fax: (844) 388-0779

EMAIL

SHIPPING SUPPORT

Here to assist you with quesionts regarding packaging, shipping, and tracking  information.

PHONE HOURS
Monday through Friday 8am to 4pm EST

PHONE NUMBER
U.S. 844-9TRAINS; (844-987-2467) Ext. 3
International: (423) 299-3689
Fax: (844) 388-0779

EMAIL