Contact Us

WE’RE ALWAYS HAPPY TO HELP

Our team is here to help keep you on track. We’re available by email or phone, whichever is most convenient for you. Sales is happy to place an order, answer questions about ordering, shipping, customer service, and more. Product Support welcomes your technical questions about our models too. We’re available Monday through Friday so contact us today.

We pray you and your family continue to be well. God bless.

- The ScaleTrains Crew

An image of a customer service representative.

Sales and Customer Support

Phone Hours:
Monday through Friday 10am to 6pm EST
Phone Number:
U.S. 844-9TRAINS; (844-987-2467) Ext. 1
International: (423) 299-3689
Fax: (844) 388-0779
Email:

Product Support

Phone Hours:
Monday through Friday 10am to 5pm EST
Phone Number:
U.S. 844-9TRAINS; (844-987-2467) Ext. 2
International: (423) 299-3689
Fax: (844) 388-0779
Email:

Although we do not have a retail store, we welcome visitors. Please contact us prior to your visit to arrange a day and time.

Address: 7598 Highway 411, Benton Tennessee, 37307