ScaleTrains.com is a global company and ships from our warehouse in Southeast Tennessee.
UNITED STATES STANDARD SHIPPING
Contiguous United States – IN-STOCK orders over $99 ship ground prepaid (FREE) at the carrier of our discretion. Orders under $99 are charged $9.99.
ALASKA, HAWAII, AND INTERNATIONAL COUNTRIES
Outside the Contiguous United States are charged actual shipping charges plus $1 for shipping supplies. Duties, taxes, and fees are the responsibility of the customer.
Orders are processed in the order they are received and normally ship within three (3) business days and often sooner.
We prefer preordered/backordered items are paid at the time of arrival. To prepay for a preorder using a credit card, please call us during normal business hours.
PayPal requires orders ship within 21 days of payment so we are unable to accept PayPal for pre-payment of preorders/backorders. PayPal can be used to pay for preordered/backordered products once they arrive at our warehouse.
Shipping Preorders Within the Contiguous United States
If an order includes both in-stock and preordered/backordered items, ScaleTrains.com will pay the ground shipping charges for the initial order if the in-stock order value exceeds $99. If the in-stock amount is less than $99, our standard $9.99 shipping and handling fee will be added to the shipment
When a preordered/backordered product(s) becomes available, ScaleTrains.com will pay the ground shipping charges as long as the shippable amount is over $99. Otherwise, a $9.99 shipping and handling fee will be added to the order.
Preordered/Backordered items often arrive at different times. Each shipment is subject to the $99 minimum for free ground shipping.
Shipping Preorders Outside the Contiguous United States
Actual shipping charges plus a $1 handling fee is assessed for each preorder/backorder shipment outside the contiguous United States.
To help keep track of new product delivery dates, we have created a tracking page on our website: http://www.scaletrains.com/delivery-status
A confirmation is sent when the order shipped and includes tracking information. Please allow up to 24 hours for the tracking information to update on the carrier’s website.
Since we have facilities in Tennessee and California, we are required by law to charge the appropriate sales tax for each state. We welcome visitors to our Tennessee location. Tennessee sales tax is added to all orders picked-up at our warehouse.
UPDATES AND CHANGES TO OUR SHIPPING POLICY
We reserve the right to modify our shipping policy at any time. Changes and clarifications will take effect immediately upon their posting to our Shipping Policy page. We encourage you to review this page regularly to be familiar with the latest updates.
EFFECTIVE DATE: NOVEMBER 28, 2018