FAQs

Shipping

We offer Standard Shipping on all order in the Contiguous United States on the following terms.

Contiguous United States – IN-STOCK orders over $99 ship ground prepaid (FREE) at the carrier of our discretion.

Contiguous United States – orders under $99 are charged $9.99

Here at ScaleTrains.com, we use USPS and UPS to ship your orders. We do offer the ability to choose your preferred shipping provider, which you can select at checkout. Please not that choosing your preferred shipping method cost extra. For questions about shipping, email us at [email protected]

Yes, we do ship internationally to over 50 countries around the world. With international shipping, we try to use whichever carrier offers the best rate for you. If you have questions or specific shipping requests, please contact us at [email protected]

Your package can take up to 3 business days to ship and normally arrives within 3-5 business days depending on the shipping method chosen at checkout. If you would like your order to arrive sooner, please select a different shipping method at checkout.

Payment

We accept all major credit card companies, including PayPal. We do not accept any Money Orders, Personal or Certified Checks.

Any Preorders made are not charged at the time of ordering. They are only charged when the order arrives at our Tennessee Warehouse.

Once you have entered the specific product page for your desired Preorder items, use the table below the images to locate the variations you would like to add to your cart . Please note that you must use the add quantity tab to update your desired of each item to the cart. Then click Add Selected To Cart to add the Preorder items to your cart.

To Cancel a Preorder, please have your order number number ready and email our Sales Team at [email protected] or give us a call at 844-987-2467 and press option one(1).

Yes, you must have an account to place a Preorder.

You can track your Preorder by logging into your My Account. Once there, you can click on Preorders and then click View beside the Preorder number.

If you Preordered a duplicate item from us, you can return the item to us. Simply send the package back to us at:

ATTN: Sales Return

7598 Highway 411

Benton TN 37307

 

Please note that ScaleTrains.com is not responsible for paying for return shipping on duplicate items. All items returned are subject to a 15% restocking fee.

Orders & Returns

To place an order, find the product you are wishing to purchase. Then use either the table below the image or the Order Now button beside the image.

If you see the table, enter in the amount of that specific product listed and click the Add To Cart button on that row. At this time the cart will pop out from the left hand side of your screen. Here you will see the items added to your cart.

After the item(s) have been added to your cart, click either the View Cart button to view all the item(s) you plan to order, or click the Checkout button to checkout with your items.

After you reach the checkout, fill in all the required fields of information

To Cancel a Preorder, please have your order number number ready and email our Sales Team at [email protected] or give us a call at 844-987-2467 and press option one(1).

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