Earlier this week, the governor of Tennessee signed a “stay at home” order.  California has been under a similar directive for a couple of weeks now.
Our California crew has always worked remotely, and our Tennessee office team transitioned to working from home in mid-March.  Our warehouse supervisor, Lorrie, has been coming-in for a few hours each day to ship packages.  In addition, Mark and Wade from Product Support have each been working one day per week to do repairs and ship parts.  We truly appreciate their dedication to taking care of our customers.
Because of the “stay at home” order and the distance our Product Support team live from our office, we’ve decided to suspend repairs and shipping parts until at least April 13th.  We believe this is the best decision to help keep our people and families safe.  Until our service center reopens, we ask you not to send us models for repair since we may not be in the office when the mail is delivered.
Sales and Product Support continue to be available by phone and e-mail Monday through Friday during regular business hours.
Some of us live within a mile of the office/warehouse so we will continue to ship daily.  Only one person will be in the building at a time.
We appreciate your understanding.  Our Product Support team is committed to working extra hours to catch-up on repairs once the “stay at home” order is lifted.
We pray you and your family continue to be well.
God bless.
The ScaleTrains.com Crew

Sales and Customer Support

Phone Hours:
Monday through Friday 10am to 6pm EST

Phone Number:
U.S. 844-9TRAINS; 844-987-2467 Ext. 1
International: 423-299-3689

FAX: 844-388-0779

Email:
[email protected]

Product Support

Phone Hours:
Monday through Friday 10am to 5pm EST

Phone Number:
U.S. 844-9TRAINS; 844-987-2467 Ext. 2
International: 423-299-3689

FAX: 844-388-0779

Email:
[email protected]

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Although we do not have a retail store, we welcome visitors.
Please contact us prior to your visit to arrange a day and time.

Address:
7598 Highway 411
Benton Tennessee, 37307

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